Landlord Chad Rock rating 1/5:
"I rented a flat from Rock Residential Holdings Ltd from October 2021, and it turned out to be the most distressing and exhausting tenancy I’ve experienced.From the beginning, I encountered serious issues that were repeatedly ignored or downplayed. In January 2023, the heating failed during freezing conditions. Instead of arranging a repair, the landlord asked me to send a video of the issue and refused to take action. I was left without heating for days and had to resolve it myself, without support. It was inhumane and showed a complete lack of care for my wellbeing.In April 2024, scaffolding was erected across the back garden for a loft conversion. I wasn’t properly notified, the scaffolding wasn’t fenced off, and it remained far longer than the 8 weeks allowed in the tenancy agreement. My access to the garden was significantly reduced, yet my full rent continued without any offer of compensation. It felt unfair and oppressive.There were also multiple unannounced visits by contractors and the landlord himself — often without notice. I felt my privacy was routinely invaded. I never felt at ease in my own home and found myself constantly anxious about who might show up.In October 2024, I became locked out of the flat in cold weather. The landlord didn’t respond in time, so I had to pay for an emergency locksmith just to get back into my own home. Afterward, he refused to […truncated, see source link for full text]".
Letting agent Rock Residential rating 1/5 (tenant posted the identical text for both landlord and agent).
Overall tenancy rating 1/5.
Source: Marks Out Of Tenancy, https://www.marksoutoftenancy.com/tenancy-rating-reviews/3324/gb/brentford/london/flat+2,42+clitherow+road/tw8+9js
