Letting agent Treewood Property Services rating 2/5:
"Generally Treewood were quick to respond and willing to spend money to fix problems (eg we got a new washing machine quickly when ours broke) but I just found their whole approach quite lax. During our tenancy, we had an ongoing problem with cockroaches which was out of our control (we are clean, weren't leaving food out etc). A few things were not followed through with or misjudged by the agent, which would have alleviated the problem before it became a massive stress - which it did. For example, when cockroaches were spotted early on in the tenancy around the plug holes, the agent, Marios, agreed to have the drains cleaned, but did not send pest control to investigate any further. He also said "cockroaches hate water, so I doubt it's the drains" - a massive misjudgement, as pest control later told me. Later on when the cockroach problem was worse, we agreed a treatment of three visits from pest control, but I don't believe he organised the third visit while I was away - the monitoring traps from the second visit were left behind (full of cockroaches) and he could not send me the correspondence with the company to prove they'd completed the treatment. Likewise, he said he would contact Environmental Health to get to the root of any issue related to the restaurants surrounding the flat - which pest control has explicitly said would be the cause of the problem. Instead he […truncated, see source link for full text]".
Overall tenancy rating 2/5.
Source: Marks Out Of Tenancy, https://www.marksoutoftenancy.com/tenancy-rating-reviews/1878/gb/london/highbury+west/n4+2dn+rock+street/n4+2dn
