Letting agent Easy Lettings rating 1/5:
"The only good thing I can say about this agency is the speed of response to our issues, and this shouldn't even need to be commended as that is a basic right letting with an agency....I don't even know where to begin. When we moved in in July, our boiler was broken and the heating was permanently stuck on. It took days for this to get sorted. After that it all went downhill. From July until March our boiler was broken, either leaving us with no heating for 2 weeks, no hot water, constantly needed re-pressurising and the agency just did not bother to fix it properly. It has taken almost 50 emails and numerous phone calls for me to get this sorted finally. I have had phone calls where the agency have literally hung up on me after calling to ask a simple question, huffing and asking why I need things in writing, They try and manipulate us into thinking it's our fault something is broken. I have had numerous try to give me their PERSONAL phone numbers which is highly unprofessional, one even kept leaning in and made me feel extremely uncomfortable. They leave the lights on when they show people round, they left our front door wide open after a viewing leaving us vulnerable to robbery, they have not fixed safety issues I have asked about, and have never emailed us to update us on things they are fixing. They replaced our washing machine and then our entire kitchen flooded because […truncated, see source link for full text]".
Overall tenancy rating 1/5.
Source: Marks Out Of Tenancy, https://www.marksoutoftenancy.com/tenancy-rating-reviews/653/gb/birmingham/bournbrook++selly+park/94a+exeter+road/b29+6ex
