Landlord Marios Aristidou rating 1/5:
"Our experience with the landlord, Mr Marios Aristidou, has been profoundly disappointing, defined by a consistent failure to provide a safe and habitable living environment. Although he met some legal obligations, such as protecting our £5884.00 deposit with a government-authorised scheme, this was overshadowed by his negligence towards critical property hazards, his evasive communication, and his unprofessional handling of repairs. We entered our tenancy in good faith but were met with conditions that breached our contract and ultimately created a dangerous and unhealthy home.The most serious issue was the property's fundamental inability to retain heat, creating what is officially recognised as a Category 1 'Excess Cold' Hazard under the Housing Health and Safety Rating System. This was not a minor inconvenience but a severe structural failing with direct and documented consequences. My own room was consistently around 16°C all winter, the exact temperature threshold defined by safety guidance as presenting a "serious health risk". More alarmingly, the prolonged exposure to cold caused a housemate to develop a medically diagnosed case of perniosis, a painful condition also known as chilblains. Her suffering was worsened by a broken radiator that Mr Aristidou and his agent delayed repairing for months.This pervasive cold was the direct result of multiple unaddressed defects, […truncated, see source link for full text]".
Letting agent UniLiving rating 1/5:
"Our experience with the letting agent, Uniliving London, was consistently unprofessional and ultimately unhelpful in resolving the serious issues we faced during our tenancy. While they served as the primary intermediary for the landlord, Mr Marios Aristidou, their involvement was often characterised by a lack of effective action, leading to significant delays in critical repairs and a general failure to ensure the property was safe and habitable. From the very beginning of our tenancy, their administrative conduct was poor, requiring us to chase them repeatedly for essential documents like the inventory and details of our energy supplier. When these matters were raised, their response was often to abdicate responsibility, at one point telling us via WhatsApp to "Please chase the engineer" ourselves.This pattern of deflection and buck-passing became particularly damaging when dealing with the severe disrepair of the property. We exhausted all informal channels with both Uniliving and the landlord regarding the severe 'Excess Cold' hazard before we were forced to escalate the matter to the council. A critical example of their negligence was their role in the delayed repair of a broken radiator in my housemate's room, which was reported repeatedly between October 2024 and February 2025. This five-month delay directly contributed to her developing a medically-diagnosed case of […truncated, see source link for full text]".
Overall tenancy rating 2/5.
Source: Marks Out Of Tenancy, https://www.marksoutoftenancy.com/tenancy-rating-reviews/3401/gb/london/kentish+town+south/5a+caversham+road/nw5+2dt
