32 Horwood Close, Headington, Oxford, OX3 7RF, UK
Low severity. Inaccurate listing, minor everyday disputes.
Landlord Oliver Brocklehurst rating 1/5:
"I would give 0 if I could. After the boiler blew up before Christmas he took 5 days to respond to any of our messages. There was a gas issue and we could see he saw the messages but just didn’t reply back (thank you WhatsApp). It took a formally written email for a response, but even then he didn’t answer our concerns. It took 23 days for a new boiler to be fitted (old one was 30 years old), this is partially to do with Covid however while we got a lot of lip service, blame for lack of temporary heating was placed onto the company covering the boiler. Took 2 weeks for him to come over and get heaters out of the shed out back (which is locked) and again push the blame onto this other company. When we were finally told there was an immersion heater we quickly found out it had been broken for ages (confirmed by the engineer who came later). I then got blamed for framing photos of the heater and the tenant writing emails was accused with threatening and lying (these emails had been checked over by all tenants before being sent). I called the council seeing as when I asked the question “have you got a date booked for someone to fix the immersion heater?” He gave a 10 minute drabble about unrelated past tenants. I asked him again specifying that I wanted a yes or a no and he started to chatter again. So I called the council. Then got a call saying someone was coming over today to […truncated, see source link for full text]".
Overall tenancy rating 1/5.
Source: Marks Out Of Tenancy, https://www.marksoutoftenancy.com/tenancy-rating-reviews/2070/gb/oxford/headington/32+horwood+close/ox3+7rf
